Privacy Policy

At Tied with Joy, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

Contact Us

If you have questions or concerns about this policy, feel free to contact us at:
📧 tiedwithjoy@gmail.com

 

What Information We Collect

We collect the following types of information:

1. Device Information

  • What we collect: IP address, browser type, time zone, browsing behavior.
  • Why: To improve website performance and user experience.
  • How: Through cookies and similar technologies.

2. Order Information

  • What we collect: Name, shipping/billing address, email, phone, and payment details.
  • Why: To process your orders, send order updates, and prevent fraud.

3. Customer Support Info

  • What we collect: Details you share when you contact us.
  • Why: To help solve your issues and provide support.


How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our website and services
  • Send updates or marketing (only if you opt-in)
  • Show relevant ads on other platforms

We may share your data with trusted partners like Shopify (our website host) and Google Analytics for better service and targeted ads. You can learn more about how they use your data here:



Ads & Tracking

We may show you ads based on your browsing activity (called targeted advertising).
You can opt out of these ads using the links below:


Data Retention

We keep your personal data as long as needed to provide our services, or unless you ask us to delete it.


Your Rights

If you're in the European Economic Area (EEA), you have rights under the GDPR, such as:

  • Accessing your data
  • Correcting your data
  • Requesting data deletion
  • Objecting to processing

To make any such requests, contact us at tiedwithjoy@gmail.com